Distance Sales Agreement & Preliminary Information Form

This Distance Sales Agreement ("Agreement") is prepared pursuant to Law No. 6502 on the Protection of Consumers and the Distance Sales Regulation, to set out the rights and obligations of the Seller and the Buyer regarding the electronic sale and delivery of the digital content described below. It also serves as the Preliminary Information Form pursuant to Article 5 of the Distance Sales Regulation. By confirming the payment step, the Buyer declares that they have read, understood and accepted all provisions of this Agreement.

1. Parties

1.2 BUYER

The natural or legal person identified by the personal/corporate information (name, surname, email, phone, billing address) provided during registration on the CV4SAP platform, who completes the purchase of a digital credit (token) package.

2. Subject and Scope

The subject of this Agreement is the determination of the mutual rights and obligations of the parties regarding the Buyer's purchase and delivery of the digital credit (token) package whose qualifications and sale price are specified below, electronically via the Seller's cv4sap.com platform.

3. Service and Pricing

Service	CV4SAP Digital Credit (Token) Package
Service Type	Digital content / instantly performed electronically — one-time sale
Validity	Credits loaded to the account have no expiry; usable until consumed or the account is closed. No auto-renewal.
Unit Price	Varies by package size; the total amount including VAT is clearly displayed at the payment step.
Currency	TRY (Turkish Lira)
Payment Method	Credit/debit card via PayTR secure payment infrastructure
Delivery Method	Electronic — credit balance is loaded to the account instantly upon payment confirmation

Credits are consumed by paid in-platform actions such as AI-assisted CV import, AI-assisted translation, and shareable CV links. The credit cost of each action is clearly displayed in the interface before the action is initiated.

4. Preliminary Information

The Buyer acknowledges and declares that, before initiating the order, they have been informed in a clear, understandable and internet-appropriate manner on the following matters:

• Seller's identity, MERSIS/tax number, address and contact information
• Basic characteristics and validity terms of the credit package
• Total price including taxes and payment method
• How credits are consumed and that consumption can be tracked from the account history
• Delivery/activation method and time (instant electronic delivery)
• Right of withdrawal, conditions, period and digital content exception
• Complaint channels and Consumer Arbitration Committee/Courts jurisdiction

5. Order, Payment and Performance

1. The Buyer selects the desired credit package on the Platform and confirms the order summary.
2. Payment is collected as a one-time charge via the PayTR secure payment infrastructure using credit or debit card. Card details are not stored in CV4SAP systems.
3. Upon successful payment, the purchased credit amount is loaded instantly to the Buyer's account balance and immediately usable for credit-consuming actions.
4. Order confirmation and payment details are sent to the Buyer's registered email address. The invoice is sent as an e-archive invoice to the registered email address.
5. As the service is entirely digital, there is no physical delivery or shipping process.

6. Right of Withdrawal and Refund

As the digital content subject to this Agreement (credit/token balance) is performed instantly by being credited to the Buyer's account upon payment confirmation, no right of withdrawal exists pursuant to Article 15/1-(ğ) of the Distance Sales Regulation. By approving this Agreement at the payment step, the Buyer expressly acknowledges and accepts in advance that the digital content will be performed instantly and that no right of withdrawal will arise.

Accordingly, no partial or full refund is made for the purchased and credited package; performance is deemed to have begun at the moment of payment. The Buyer's rights under Article 15 of Law No. 6502 are reserved in case of defective performance attributable to the Seller's fault; in such cases the Seller will remedy the issue by credit refund or monetary refund depending on the cause.

7. Force Majeure and Third-Party Liability Limit

Due to events beyond the parties' control that are unforeseen and unavoidable — including natural disasters, fires, war, mobilization, terrorist attacks, cyber attacks, general internet infrastructure outages, power cuts, intervention by public authorities, technical issues at domestic or foreign data centers, widespread system failures and similar force majeure events ("Force Majeure") — the service may be temporarily and partially or fully suspended or delayed. In case of Force Majeure, this shall not be deemed delay, deficient performance, non-performance or default by the Seller, and the Buyer may not claim a refund or any payment on any ground.

The temporary or permanent unavailability of services provided by third-party providers involved in the operation (payment institution, AI providers, email delivery infrastructure, hosting provider, etc.) is also deemed a Force Majeure event outside the Seller's responsibility. The Seller cannot be held liable for any disruption, delay or partial/full unavailability of service caused by third-party providers.

8. General Obligations of the Parties

• The Seller undertakes to perform the service diligently as specified in the Agreement and Terms of Service.
• The Buyer agrees to pay the service fee in full at the time of payment and to use the service in accordance with the Terms of Service.
• The Buyer is responsible for the accuracy of the personal/corporate information provided at payment.

9. Protection of Personal Data

The Buyer's personal data is processed within the framework of Law No. 6698 on the Protection of Personal Data (KVKK) and the EU General Data Protection Regulation (GDPR) where applicable. For details see the Privacy Policy.

10. Dispute Resolution and Jurisdiction

For disputes arising from this Agreement, District/Provincial Consumer Arbitration Committees have jurisdiction within the monetary limits updated annually by the Ministry of Trade; above these limits, Consumer Courts at the Buyer's or Seller's domicile have jurisdiction. For Buyers without consumer status, Istanbul Central (Çağlayan) Courts and Enforcement Offices have jurisdiction.

11. Effectiveness

By confirming this Agreement electronically at the payment step, the Buyer declares that they have read, understood and accepted all provisions. The Agreement enters into force at the moment the Buyer successfully completes payment and remains valid until the purchased credits are fully consumed.